Refund Policy

Our Commitment to You

At Digital Lizard IPTV, we prioritize the quality of our IPTV subscription service. This policy explains the scenarios in which a refund might be applicable, fostering a transparent and just process for every customer.

Refund Eligibility

You might qualify for either a complete or a partial refund in these situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, follow these instructions carefully:

Connect with our support team using Contact page.
We request you to use: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the reason for your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Application

Hello,

This message serves as a request for a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Provide a concise explanation, such as technical problems or duplicate billing issues.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation performed by help team
Same day after approval The refund has been started to the original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds are contingent on bank/card issuer policies

You will receive an email update at each stage. Response times may take longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not occur in these outlined scenarios:

You are displeased with the provided channel lineup or content.
Your internet connection is inadequate for streaming media effectively.
You have contravened our Terms of Service, for instance, account sharing.
Unfortunately, we cannot control the geo-blocking issues that affect your location.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once a refund is approved, it usually takes up to three business days for processing, but the time for the funds to reflect in your account can range from five to ten business days, based on your bank or payment provider. For updates, please contact support.

Refunds for a change of mind are usually not granted after the first 7 days. We advise you to examine our features and ask any questions prior to subscribing. For full details, check our Refund Policy or reach support.

Our subscription services renew automatically. If you fail to cancel ahead of your renewal date, please contact us promptly. Renewal refunds are reviewed on a case-by-case basis. Get additional details in our Terms.